FAQ

FAQ

How does ArrowBet protect my Privacy?

Who is the governing body of ArrowBet?

Why do I have to send my documents?

How can I get my Sports Welcome Offer Free Bet?

Why did I not receive my bonus?

I deposited but did not receive the bonus you promised me by email

I received a bonus on my deposit but I didn`t ask for it, why did you add it?

Did I wager my bonus enough?

How much in bonus have I received until now?

Why do I not receive a bonus with every deposit I make?

Do I get a choice of how much bonus money I can get?

How do I deposit?

What payment methods do you accept?

Can I see all the deposits I have made?

Why I cannot deposit with my Visa/MasterCard?

Why does the deposit still show as 'pending' and money been taken from my bank account?

How do I withdraw winnings?

Can I cancel my Cash out request?

Every time I want to Cash out I have to send documents?

How can I send documents?

How do I submit documentation?

Where can I find complete detailed help on all the games?

What do I do if I have forgotten my Username and Password?

How do I change my Password?

What should I do if I feel there is a discrepancy between game result and winning?

How do I send a screen shot of the card I played?

Why Can’t I play in Practice mode anymore?

Why is it that I am not allowed to open up a Real Money account because of the country that I reside in?

How can I unsubscribe?

How can I close my account?

Why do we need more information about you

What are the checks you need to do?

What sort of documents do I need to send you?

What does my bank statement need to show?

How will this information be used?

Should other online bookmakers/ online casinos ask me this?

What if I don’t want to give you the information/documentation?

Where do I need to send/upload my documents?

Why do I keep getting pop-ups even though I have sent my documents?

What Responsible Gaming tools do you offer?

Why did you set a Responsible Gambling limit on my account?

How do deposit limits work?